Refund policy

Every new account starts with a 14-day trial of the Pro plan, with no credit card required. Nothing is charged during the trial, and when it ends the account moves to the Free plan on its own, with everything you created still there. A subscription only starts if you choose a paid plan and pay.

If PropoBox is not right for you, ask for a refund within 14 days of your first payment on any paid plan, monthly or annual, and we will refund that payment in full. No questions, no forms: email hello@propobox.com from your account email. This applies once per customer, to the first paid subscription on the account.

Annual plans renew automatically. If a renewal charge comes through and you did not mean to continue, ask within 14 days of the renewal date and we will refund that renewal in full and close the subscription.

You may cancel at any time from your account settings, with no notice period. Cancelling stops future billing and you keep access to paid features until the end of the period you have paid for, after which the account moves to the Free plan and keeps your data. Monthly renewal charges after the first payment are not refunded, except where required by applicable law, and nothing here limits rights you have under the law where you live. The Free plan costs nothing for as long as you use it.

Approved refunds go back to the original payment method. We process them within 5 business days of your request; your bank or card issuer may take a few more days to show the credit.

If you believe you were charged in error (for example, a duplicate charge or a charge after you cancelled), contact us at hello@propobox.com with your account email and the charge details. We correct genuine billing errors in full, at any time.

We may update this Refund Policy from time to time. We will notify you of material changes by email or through the Service, and a change never removes a refund right you already had for a payment made before it. This policy is referenced by, and should be read together with, our Terms of Service.

If you have questions about this Refund Policy, please contact us at hello@propobox.com or through the Contact page on our website. You can also reach us by mail at: Kodfabrika LLC, 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, USA.