Terms of service

PropoBox ("the Service") is operated by Kodfabrika LLC, a New Mexico limited liability company ("PropoBox," "we," "us," or "our"). By creating an account or using the Service you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service.

The Service is for business use. You must be at least 18 years old, or the age of majority where you live. If you use the Service for a company or another organization, you confirm that you can bind it, and "you" includes that organization.

If you only open or sign a proposal that someone sent you, you are not our customer and these Terms do not apply to you. Your agreement is with the person who sent it, and our Privacy Policy explains how we handle your data.

PropoBox is cloud software for creating, sending, tracking and getting business proposals signed. It includes templates, draft import, optional AI drafting, reading data and follow-up suggestions, signature and agreement records, a payment link for deposits, team accounts and, if you choose to connect it, a connector for AI assistants. Features vary by plan.

PropoBox is software. It is not a law firm, an accounting firm or a financial adviser, and nothing in the Service or in what we publish is legal, tax or financial advice.

You need an account to use most of the Service. Give accurate and current information, keep your sign-in details confidential, and tell us promptly at hello@propobox.com if you think someone else has used your account.

You are responsible for everything that happens under your account, including what the people you invite to your team do, and what the apps you connect to your account do on your behalf. The owner of a team account is responsible for its members' compliance with these Terms.

Every new account starts with a 14-day trial of the Pro plan, with no credit card required, whichever plan you looked at when you signed up. We do not charge you for the trial. When it ends, the account moves to the Free plan automatically unless you have subscribed to a paid plan. It never turns into a paid subscription by itself, and nothing you created is deleted.

The Free plan has lower monthly limits and fewer features, as shown on our pricing page. Once you are over a limit you cannot add more until you are back under it or the limit resets. We may allow one trial per person or organization, and may end a trial that is being abused. We may change the Free plan's features and limits at any time with reasonable notice. The trial and the Free plan are provided as is.

Paid plans are billed in advance, monthly or annually, through Stripe, in US dollars unless checkout shows otherwise. Prices do not include taxes; we add VAT, GST or sales tax where the law requires it.

Your subscription renews automatically at the end of each period until you cancel. You can cancel at any time in your account settings. That stops future billing, and you keep the paid features until the end of the period you paid for, after which the account moves to the Free plan.

If a payment fails we may try it again and tell you; if it is not resolved we may remove the paid features or suspend the account. We may change prices with at least 30 days' notice to existing subscribers, effective at your next renewal. You can change plan at any time, and the limits of the new plan apply from then on. Your data stays.

Refunds are covered by our Refund Policy. Except as that policy says or the law requires, fees are non-refundable.

You keep ownership of everything you create or upload, including proposals, templates, agreements, logos and client information ("Your Content"). You give us a limited license to host, store, process, display and send Your Content, and to make PDFs and signature records from it, only to provide the Service to you and the recipients you choose.

You confirm that you have the rights needed to do this, including the right to put your clients' personal data into the Service, and that Your Content does not break the law or anyone's rights. You are responsible for Your Content and for the messages and documents you send. We do not review it and have no duty to, but we may remove content that breaks these Terms or the law.

PropoBox lets you send a proposal and, if you like, your own agreement as text or a PDF, and lets your client accept or decline online with a typed or drawn signature. When someone signs, we record their name, their signature, the time, their IP address and browser, the consent they gave, and a fingerprint of exactly what they accepted. This is evidence. It is not a promise that a court or authority will treat a signature or an agreement as valid or enforceable.

• You are responsible for what your proposals and agreements say, for whether they are lawful, complete and right for your business, and for choosing the right kind of signature for the document.
• PropoBox collects one signature, the recipient's. It does not verify identity, does not provide qualified, advanced or notarized signatures, and is not a party to any proposal or agreement between you and your client.
• Some documents cannot be signed electronically, or need extra formalities, for example wills, many family-law and court documents, and some real-estate and official-notice documents. Do not use the Service for them.
• Electronic signature laws such as the US ESIGN Act and UETA and the EU eIDAS Regulation differ by country and document type. For large or regulated agreements, ask your own lawyer.
• Once a proposal is signed, what was accepted, your agreement and the signature record are locked and cannot be edited in PropoBox.

Disputes between you and your clients are between you and them.

A payment link you add to a proposal is yours, for example a Stripe, PayPal or Wise link. PropoBox does not process, hold, guarantee or refund those payments and is not a party to them. We show the link, tell you when it is opened, and you record when you received a payment. Disputes, chargebacks and taxes on those payments are between you and the payer.

Optional AI features, such as drafting from a description and importing a pasted or uploaded draft, use a third-party AI provider. The output can be inaccurate, incomplete or similar to other output, and it is not checked for legal or factual correctness. Nothing goes to your client until you send it, and you are responsible for reviewing and editing everything you send. Do not submit data you are not allowed to share with a service provider. AI allowances differ by plan.

PropoBox sends emails for you, such as proposals, reminders and notes, from our sending address with your name and your reply address. You are the sender. You must have a legitimate reason to contact each recipient, follow anti-spam and marketing laws (for example CAN-SPAM, CASL, the GDPR and ePrivacy rules), and not use the Service for unsolicited bulk email.

We report delivery, bounce, open and click information to you and measure when and for how long a proposal page is read, as our Privacy Policy describes. Where the law requires you to tell your recipients about this, you are responsible for doing so. We may limit or block sending that harms our reputation or breaks these Terms.

You agree not to use the Service to:

• Send spam or unsolicited bulk messages, or contact people who have asked you to stop
• Break any law, or send misleading, fraudulent or deceptive proposals, or impersonate another person or business
• Upload malware, harmful code or files you do not have the right to share
• Infringe anyone's intellectual property or privacy rights
• Try to gain unauthorized access to the Service, other accounts or our systems, or probe, scan or test their security without our written permission
• Reverse engineer the Service, scrape it, or get around its limits, billing or security
• Resell or white-label the Service without our written agreement
• Overload or disrupt the Service, or harm, threaten or harass others

The Service works with third-party services, such as Stripe for payments, an AI provider, sign-in with Google and, if you connect it, Claude. Their own terms apply to your use of them, and we are not responsible for them.

Our Privacy Policy explains how we handle personal data and is part of these Terms. For the personal data of your clients and signers that you put into PropoBox, you are the controller and we are your processor, as the Privacy Policy describes. You are responsible for having the right to provide that data and for the notices you owe your own clients. If you need a data processing agreement, email hello@propobox.com.

PropoBox and its licensors own the Service, including the software, design, trademarks and logos. These Terms give you no right to use them except to use the Service. Proposals sent on the Free plan carry a small PropoBox credit line.

If you send us ideas or feedback, you give us a free, worldwide, perpetual license to use them without obligation to you.

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may change, suspend or discontinue features, and will give reasonable notice of significant planned changes. Signed PDFs can be downloaded at any time, and you should keep your own copies of anything you cannot afford to lose. Support is by email and by tickets in your account, with priority support on the plans that include it.

You can stop using the Service at any time and cancel a subscription in your account settings. To delete your account, email hello@propobox.com from the address on it.

We may suspend or end your access if you break these Terms, do not pay, or use the Service in a way that puts it, other users or us at risk or breaks the law. Where we reasonably can, we will tell you first.

When an account ends, your right to use the Service ends and we delete your data as our Privacy Policy describes. Sections that by their nature should continue, including ownership, disclaimers, limits of liability, indemnity, governing law and amounts you owe, continue after termination.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be error-free, that AI output will be accurate, or that a signature or agreement will be enforceable. The trial and the Free plan are provided without any warranty.

To the maximum extent the law allows, PropoBox is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if we were told they were possible. Our total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the claim, or US $100 if you paid nothing.

Nothing in these Terms limits liability that cannot be limited by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence. If you are a consumer, rights you cannot give up under the law where you live are not affected.

You will defend and indemnify PropoBox, its owners, officers and employees against claims, losses and costs (including reasonable legal fees) that come from Your Content, the proposals, agreements and messages you send, your breach of these Terms, or your breach of the law or someone's rights.

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-law rules. Before starting a claim, each side agrees to try to settle it informally: write to hello@propobox.com and we will work with you for at least 30 days. If it is not settled, the state or federal courts located in New Mexico, USA, have exclusive jurisdiction, and you agree to them. If you are a consumer in a place where the law gives you the right to bring a claim in your home courts, that right is not taken away.

These Terms, our Privacy Policy and our Refund Policy are the whole agreement between you and PropoBox about the Service. If a part is held unenforceable, the rest stays in force. Not enforcing a right is not giving it up. You may not transfer your account or these Terms without our consent; we may transfer ours in a merger, acquisition or sale of assets. Neither side is liable for delay caused by events beyond its reasonable control. We may give you notices by email to your account address or in the Service. You may not use the Service if you are prohibited from doing so under US export or sanctions law. These Terms create no rights for anyone else.

We may update these Terms. For material changes we will give you at least 30 days' notice by email or in the Service before they apply to you, or less if the law or a security or legal issue requires it. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, stop using the Service and cancel any subscription before then.

If you have questions about these Terms, contact us at hello@propobox.com or through the Contact page. You can also write to: Kodfabrika LLC, 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, USA.